Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Grafana
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and collaborating with different teams to maintain service reliability and efficiency throughout the day.
Roles & Responsibilities:
1. JIRA Administration & Configuration
Configure and maintain JIRA projects, workflows, schemes, and permissions
Customize fields, screens, dashboards, and reports
Manage user roles, groups, and access controls
Ensure system performance, availability, and data integrity
2. Workflow & Process Management
Design and implement workflows aligned with Agile (Scrum/Kanban) processes
Analyze business requirements and translate them into JIRA configurations
Optimize processes for better efficiency and tracking
3. User Support & Training
Provide day-to-day support for JIRA users
Conduct training sessions and create user documentation
Troubleshoot issues and resolve system-related problems
4. Integration & Plugins Management
Install, configure, and manage JIRA plugins/add-ons
Integrate JIRA with tools like Confluence, Bitbucket, or other systems
Evaluate new plugins and manage licensing
5. Reporting & Dashboarding
Create dashboards, filters, and reports for stakeholders
Generate insights on project progress and team performance
6. System Maintenance & Upgrades
Monitor system performance and logs
Perform upgrades, backups, and migrations
Ensure security compliance and best practices
Professional & Technical Skills:
Technical Skills
Strong knowledge of JIRA administration and configuration
Understanding of workflows, permission schemes, and screen schemes
Experience with JIRA plugins and integrations
Knowledge of JIRA REST APIs and automation
Familiarity with Agile methodologies (Scrum/Kanban)
Basic knowledge of SQL, scripting, or web technologies (optional)
Soft Skills
Problem-solving and analytical thinking
Strong communication and stakeholder management
Attention to detail and organization
Ability to work independently and in teams
Additional Information:
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Bachelor s degree in Computer Science, IT, or related field
- 3–5+ years of experience in JIRA/Atlassian tools administration
- Certifications like Atlassian Certified JIRA Administrator (preferred)
Bengaluru
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