Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : AWS Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services across different platforms. You will work both remotely and onsite, addressing issues related to hardware and software, and implementing technology solutions at the operating system level. Your role will require you to troubleshoot basic and intermediate level problems, ensuring that all systems function optimally and meet the needs of users.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of technical processes and procedures to enhance team knowledge.
- Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Good To Have Skills: Experience with AWS Administration.
- Strong understanding of cloud infrastructure management and deployment.
- Experience in troubleshooting and resolving technical issues in cloud environments.
- Familiarity with operating system-level support across various platforms.
Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
Bhubaneswar
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