Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : AWS Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services across multiple platforms. You will work both remotely and onsite, addressing issues as they arise and implementing solutions to enhance system performance. Your role will require you to troubleshoot hardware and software problems, ensuring that all systems operate efficiently and effectively within the defined operating model and processes. You will also collaborate with team members to share insights and improve service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the implementation of technology at the operating system level across all server and network areas.
- Engage in basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Good To Have Skills: Experience with AWS Administration.
- Strong understanding of server and network management.
- Familiarity with troubleshooting methodologies and best practices.
- Experience in maintaining production and development systems.
Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
Bhubaneswar
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