Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Operations & Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Network Service Delivery Manager - The Network Service Delivery Manager is responsible for managing end-to-end network service delivery with a focus on operational excellence and client communication. The role requires strong expertise in LAN/WAN, Wi-Fi, and network security, combined with service management skills and tool expertise. This position ensures stable network operations and aligns with ITIL v4 service practices?. Roles & Responsibilities: - Manage end-to-end network infrastructure service delivery, ensuring alignment with SLAs, KPIs, and overall performance metrics.? - Oversee daily operations across LAN, WAN, Wi-Fi, and perimeter security, while acting as the primary escalation point for timely issue resolution.? - Lead incident, change, and problem management processes in accordance with ITIL v4 standards, ensuring operational stability and compliance.? - Leverage Network tools for real-time monitoring, alerting, and root cause analysis to support proactive issue detection and resolution.? - Collaborate with cross-functional teams on issue resolution, upgrades, and automation initiatives, while driving continuous service improvements.? - Maintain clear communication with clients and stakeholders, provide guidance to support teams, and ensure all documentation (SOPs, diagrams, reports) is up to date.? Professional & Technical Skills: - 8–14 years in network operations and service delivery.? - Strong knowledge of LAN, WAN, Wireless, Network Security (Cisco, Fortinet).? - Expert in Network tools? - Familiarity with service delivery tools (ticketing, SLA reporting).? - Excellent communication and stakeholder management.? - Proven leadership in managing teams and escalations. Additional Information: - Strong interpersonal and stakeholder management skills? - Analytical thinking and problem-solving mindset? - Ability to work in a high-pressure environment with 24x7 operations? - Strong documentation and presentation skills? - Process-driven approach with attention to compliance and governance Certifications: - ITIL v4 Foundation? - Cisco Certified Network Associate (CCNA)- Good to have
Hyderabad
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.