Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are looking for a technically strong and strategically minded AWS Administrator – Associate Manager to lead and manage the administration of our AWS infrastructure. This role combines hands-on cloud administration expertise with leadership responsibilities, ensuring operational excellence, platform scalability, and team performance in a fast-paced environment. As the Associate Manager, you will oversee a team of cloud engineers and administrators, manage AWS resource governance, and ensure secure, optimized, and reliable operations across our cloud environment. Roles and Responsibilities: Team & Project Leadership: • Lead and manage a team of AWS administrators and cloud engineers. • Oversee day-to-day AWS operations, ensuring adherence to SLAs, uptime, and performance standards. • Coordinate project deliverables, prioritize tasks, and manage capacity planning. • Serve as the technical escalation point for AWS-related issues. AWS Infrastructure Oversight: • Administer AWS services such as EC2, S3, RDS, IAM, VPC, CloudFormation, Lambda, CloudTrail, and others. • Guide the adoption and implementation of Infrastructure as Code (IaC) tools like Terraform, AWS CloudFormation, or AWS CDK. • Monitor and maintain the health, performance, and security of cloud environments using tools like CloudWatch, CloudTrail, AWS Config, etc. • Manage backup, disaster recovery, and high-availability configurations across AWS workloads. Governance & Optimization: • Implement and enforce AWS governance policies including tagging, billing accountability, identity access controls, and resource provisioning. • Monitor cloud usage and optimize costs using tools such as AWS Budgets, Cost Explorer, and Trusted Advisor. • Ensure compliance with organizational security policies and industry standards (e.g., ISO, SOC, HIPAA, PCI). Collaboration & Stakeholder Engagement: • Work closely with DevOps, Security, Architecture, and Application teams to support deployments and environment management. • Support CI/CD pipelines and infrastructure integration with automation and version control tools. • Communicate platform status, risks, and updates to stakeholders and senior management. Professional and Technical Skills: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 9+ years of hands-on experience managing AWS infrastructure and services. • Deep understanding of core AWS services and best practices. • Proficiency with CLI tools, scripting (e.g., Bash, Python, PowerShell), and version control (e.g., Git). • Strong experience with IaC and automation frameworks. • Knowledge of networking concepts (VPC, Route Tables, NAT, VPNs, Direct Connect). Additional Information: • 15 years of mandatory education as per Accenture Standards. • AWS Certified SysOps Administrator – Associate or Solutions Architect – Associate/Professional. • Experience with containerized environments (e.g., ECS, EKS, Docker). • Exposure to hybrid cloud environments or on-prem integrations. • Familiarity with Agile project delivery and DevOps practices.
Bengaluru
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