Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will engage in creating and implementing Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and support for service management teams in issue analysis and resolution will be key aspects of your role, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of documentation related to system configurations and procedures. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Strong understanding of cloud services and their integration. - Experience with troubleshooting and resolving technical issues in a timely manner. - Familiarity with service management tools and methodologies. - Ability to communicate effectively with both technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
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