Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Generative AI
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms. You will provide both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that all systems function optimally and efficiently. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Generative AI. - Strong understanding of cloud computing platforms and services. - Experience with troubleshooting server and network issues. - Familiarity with operating system-level support across various environments. - Ability to implement and manage software solutions from different vendors. Additional Information: - The candidate should have minimum 5 years of experience in Generative AI. - This position is based at our Hyderabad office. - A 15 years full time education is required.
Hyderabad
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