Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow IT Operations Management
Good to have skills : Event Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary We are seeking a highly skilled ServiceNow ITOM Specialist with advanced expertise in AI-driven automation and monitoring. The successful candidate will be responsible for designing, implementing, and optimizing ITOM solutions, leveraging artificial intelligence to enhance operational efficiency, predictive analytics, and intelligent incident management across enterprise environments. Roles & Responsibilities • Deploy and Support ServiceNow ITOM modules (Discovery, Event Management, Orchestration, CMDB) with AI-powered enhancements for predictive monitoring and automated remediation. • Integrate AI/ML models to support anomaly detection, root cause analysis, and intelligent alerting within ServiceNow workflows. • Develop and optimize dashboards for real-time visibility into service health, operational metrics, and AI-driven insights using ServiceNow Performance Analytics and custom dashboards. • Work closely with cross-functional teams to resolve ITOM and AI-related issues, ensuring high availability and performance of IT services. • Implement and manage SLA/SLO definitions, leveraging AI for proactive compliance monitoring. • Lead troubleshooting and continuous improvement initiatives using AI analytics and automation. Professional & Technical skills Primary Skills • ServiceNow ITOM (Discovery, Event Management, Orchestration, CMDB) • AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, or similar) • Python (for automation and AI integration) • Cloud platforms (AWS, Azure, GCP) • Dashboard creation and optimization (ServiceNow Performance Analytics, custom dashboards) Good to Have Skills • Integration experience with monitoring tools (DataDog, ThousandEyes, Splunk) • Knowledge of ITSM processes • Experience with Ansible or other automation tools • Familiarity with ServiceNow AI features (Predictive Intelligence, Virtual Agent) Technical Experience Minimum of 4 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus. Professional Attributes • Excellent verbal and written communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Strong analytical and problem-solving skills, with a focus on innovation and automation. Educational Qualification & Certification Graduate Degree in Computer Science, Information Technology, or related field. ServiceNow and AI/ML certifications are a plus.
Bengaluru
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