Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities: -Support and administration of Exchange Server (2016/2019) and Exchange Online environments. -Perform mailbox and mail-enabled objects administration, including mailbox delegation, service request fulfillment, and shared mailbox management. -Administer distribution groups, security groups, resource mailboxes, and contacts/mail users per Client’s security policies. -Manage email compliance configurations such as eDiscovery, retention policies, and DLP. -Administer Exchange Online Protection (EOP) and manage mail flow, routing, and mobile access policies. -Manage email compliance configurations such as eDiscovery, retention policies, and DLP. -Administer Exchange Online Protection (EOP) and manage mail flow, routing, and mobile access policies. -Perform public folder administration, autodiscover/ActiveSync troubleshooting, and resolve NDR/mail delay issues. -Lead or support Exchange on-premises to Exchange Online migrations including staged, cutover, remote move, IMAP, and public folder migrations. -Configure and manage hybrid Exchange environments and Edge Transport servers. -Administer SharePoint Online, including -Master admin access, site collection management, term store, audience targeting, and application catalog management. -Troubleshoot SharePoint site issues, file repository problems, and perform backup/restores as per vendor policy. -Handle email collaboration & conferencing tools, guest access, messaging/meeting/calling policies, federation, and voice/PSTN configurations. -Troubleshoot issues related to PSTN calls, dial-in conferencing, Teams meetings, and Client's collaboration apps. -Procure and assign phone numbers, and manage Teams voice configurations as needed. -Monitor service health and performance of M365 infrastructure. -Use tools like Message Trace, Service Health Dashboard, PowerShell, and vendor consoles to troubleshoot and remediate issues. -Escalate platform service degradations to third-party providers and OEMs in line with SLAs. -Provide Tier 3 support for incident resolution and end-user issues across messaging and collaboration platforms. -Coordinate patching/versioning issues, provisioning delays, and application-level incidents. -Enforce and maintain Client’s security and compliance policies across all M365 services. -Configure and manage security baselines, data protection policies, and access control settings. - Track and manage M365 licensing, feature assignments, and entitlements -Manage and renew digital certificates for Exchange, SharePoint, and voice integrations (e.g., SBCs, connectors). -Develop and manage PowerShell scripts to automate routine admin tasks. -Maintain detailed documentation, SOPs, runbooks, and architectural diagrams. -Provide technical guidance to junior staff and conduct user training sessions. Professional & Technical Skills: -Bachelor's degree in Computer Science, Information Technology, or related field. -Hands-on experience administering Exchange Server (2016/2019) and Office 365. -Solid understanding of SMTP, POP, IMAP, MAPI, and mail routing tools like Proofpoint, Retarus, and Sentrion. -Exchange Online -Hybrid migrations -Teams voice integration -SharePoint Online administration -Email compliance (eDiscovery, DLP, retention) -Proficiency in PowerShell scripting for automation and reporting -Familiarity with Teams Admin Center, Exchange Admin Center, SharePoint Admin Center, and Microsoft 365 Admin Portal. -Strong troubleshooting skills for email, conferencing, federation, and mobile access. -Experience with monitoring tools, license management, and digital certificate lifecycle. -Excellent problem-solving, documentation, and interpersonal communication skills. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft 365. - This position is based at our Gurugram office. - A 15 years full time education is required.
Gurugram
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.