Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Amazon Connect
Good to have skills : AWS Architecture, AWS Lambda Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensuring high availability, scalability, and seamless customer experience. Roles & Responsibilities: • Design, configure, and maintain Amazon Connect contact center environments. • Build and manage AWS Lambda functions (Node.js/Python) to support contact flows, automation, and integrations. • Develop and optimize Amazon Lex-based conversational IVR systems and chatbots for self-service capabilities. • Integrate Amazon API Gateway with Lambda and external systems to enable secure communication. • Implement and manage AWS storage services (S3, DynamoDB) for call recordings, logs, and customer data. • Configure IAM roles, policies, and permissions to enforce security best practices. • Monitor and troubleshoot system performance issues using CloudWatch, CloudTrail, and related tools. • Document architecture, processes, and operational runbooks for smooth handover and support. Professional and Technical skills: • Minimum 5 years of experience in IT/Cloud, with at least 3 years in contact center technologies. • Strong expertise in Amazon Connect setup, call flows, and routing. • Hands-on experience with AWS Lambda (Node.js) development. • Practical knowledge of Amazon Lex for IVR/chatbot development. • Proficiency with API Gateway integrations. • Experience with S3 and DynamoDB for storage and database needs. • Strong understanding of IAM roles, policies, and security principles. • Familiarity with CloudWatch dashboards/alarms and CloudTrail auditing. • Strong troubleshooting and problem-solving skills. • Excellent communication and documentation abilities. Additional Information: - The candidate should have minimum 5 years of experience in Amazon Connect. - A 15 years full time education is required. •Bachelor’s degree in engineering preferred.
Bengaluru
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