Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Project Program & Portfolio Governance, Unix
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues that arise, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are resolved efficiently and effectively. Your role will require a deep understanding of the products and services offered, allowing you to design tailored solutions that enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor project progress and ensure alignment with client expectations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Program & Portfolio Governance. - Strong analytical skills to assess project performance and identify areas for improvement. - Excellent communication skills to effectively interact with clients and team members. - Ability to manage multiple projects simultaneously while maintaining attention to detail. - Experience in risk management and mitigation strategies. Additional Information: - The candidate should have minimum 7.5 years of experience in Project Program & Portfolio Governance. - This position is based at our Gurugram office. - A 15 years full time education is required.
Gurugram
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