Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our world-class systems operate seamlessly. Your role emphasizes quality and effective communication, allowing you to accurately identify client issues and devise tailored resolutions based on your extensive product knowledge. You will collaborate with various teams to enhance system performance and client satisfaction, contributing to a positive user experience.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Provide training and guidance to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong understanding of IT service management frameworks such as ITIL.
- Experience with incident management and problem resolution processes.
- Familiarity with monitoring tools and performance metrics.
- Ability to analyze system performance and recommend improvements.
Additional Information:
- The candidate should have minimum 3 years of experience in Infrastructure Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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