Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP). Roles & Responsibilities: • Design solution architecture for scalable bot platforms using Dialogflow CX and GCP • Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) • Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance • Architect scalable designs considering GCP quotas, regions, and failovers Professional & Technical Skills: • Design solution architecture for scalable bot platforms using Dialogflow CX and GCP • Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) • Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance • Architect scalable designs considering GCP quotas, regions, and failovers - Good to Have: • Implement CI/CD automation using Cloud Build or GitHub Actions • Drive cost optimization and GCP quotas/limits management • Extract usage insights using BigQuery, Looker Studio, and analytics tools Additional Information: - The candidate should have minimum 12 years of experience in Contact Center Technology Implementation. - Google Cloud Professional Cloud Architect / Developer. - A 15 years full time education is required BE or B Tech.
Bengaluru
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