Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : SD-WAN Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you provide ongoing technical support and maintenance for both production and development systems. Your typical day involves addressing various technical issues, collaborating with team members, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and contributing to the overall efficiency of the systems in place. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and recommend improvements to enhance efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Implementation. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with various operating systems and server environments. - Ability to implement and manage network security measures. Additional Information: - The candidate should have minimum 7.5 years of experience in SD-WAN Implementation. - This position is based at our Mumbai office. - A 15 years full time education is required.
Navi Mumbai
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