Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Salesforce Technical Architecture
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Client Service Delivery Lead, you will be responsible for seamlessly delivering services to the client. A typical day involves assigning work assignments to team members, managing their work quality, overseeing financial targets, and driving overall people management. You will monitor and control service delivery metrics to ensure that client expectations are met and exceeded, fostering a collaborative environment that encourages team engagement and performance excellence. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular team meetings to discuss progress and address challenges. - Develop and implement strategies to enhance service delivery efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture. - Strong understanding of system integration and data migration processes. - Experience with cloud-based solutions and architecture design. - Ability to analyze and optimize system performance. - Familiarity with Agile methodologies and project management tools. Additional Information: - The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
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