Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Program Project Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your day will involve collaborating with different teams to ensure operational stability, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational flow and improved service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance service delivery. - Engage in continuous improvement initiatives to optimize incident resolution processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management. - Strong organizational and project management skills. - Ability to analyze complex problems and develop effective solutions. - Excellent communication and interpersonal skills to collaborate with diverse teams. - Experience in managing vendor relationships and service management processes. Additional Information: - The candidate should have minimum 3 years of experience in Program Project Management. - This position is based at our Gurugram office. - We are looking for a detail-oriented and experienced Network Project Manager to oversee the planning, execution, and delivery of network infrastructure projects.
Gurugram
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