Integration Engineer
Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements.
Must have skills : Network Infrastructures
Good to have skills : Incident Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various teams to translate customer needs into actionable plans, driving the customer journey and application designs to achieve optimal outcomes. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and meetings to gather requirements and feedback from stakeholders. - Develop and maintain documentation related to integration processes and solutions. - Monitor the network infrastructure services and react upon alerts according to the operational procedures. - Conduct first level incident analysis. - Create, assign and follow-up on network infrastructure services incident tickets. - Support out of hours activities, participate to work in shifts (2) and to on-call rotations. - Strictly adhere to corporate processes, standards, policies and operational procedures. - Maintain documentation and operational procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with Incident Management. - Strong understanding of network protocols and architectures. - Experience with cloud-based integration solutions. - Familiarity with API management and integration platforms. - Excellent understanding of networking and connectivity technologies, and a general understanding of other IT infrastructure components. - Previous experience in a similar role (3 years). - Knowledge of ITSM and specifically of Incident Management. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Hyderabad office. - A 15 years full time education is required.
Hyderabad
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