Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Network Engineering Planning and Deployment Solution, Network Security Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of essential applications and services. Roles & Responsibilities: "• To handle 24/7 Network Operations as per shift timings including week end support. • To take ready ownership of incidents assigned to the queue in Service Now. • To perform Level 1 troubleshooting readily and update the tickets in timely manner • Pass on the tickets / incident details to the next level of escalation within the SLA. • Develop and provide trend data and analysis on various reporting within the team. • Participate in client and service management reporting as required. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Proactively identify and resolve application issues. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Develop and maintain technical documentation for support processes. - Implement and monitor application performance metrics. - Assist in the deployment and configuration of enterprise network solutions. Professional & Technical Skills: "• Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts • Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. • Experience in troubleshooting issues on large enteprise networks. • Understanding of ITIL framework and processes. • Working knowledge of Service Now • Exposure to various Network Management Tools (HP, Splunk etc)." - Must To Have Skills: "• The candidate should have experience in troubleshooting issues on large enteprise networks. • Strong analytical and communication skills (written / oral) required. • Excellent time management skills and strong attention to detail • Basic skills in MS Excel / MS Power Point Tasks " Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with Network Engineering Planning and Deployment Solution, Network Security Operations. - Strong understanding of network protocols and technologies. - Knowledge of network monitoring and troubleshooting tools. - Experience in network configuration and optimization. - Ability to analyze and interpret network traffic patterns. Additional Information: Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage. - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.