Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Ensure effective communication with clients to understand and resolve issues. - Implement strategies to enhance system performance and client satisfaction. - Conduct regular system audits to ensure compliance and efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong problem-solving skills in resolving client issues. - Excellent communication skills to interact effectively with clients and team members. - Ability to interpret and design solutions based on deep product knowledge. - Experience in system troubleshooting and maintenance. Additional Information: - The candidate should have a minimum of 12 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Bengaluru
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