Customer Sales Representative
Project Role Description : Build relationships with new and existing customers in onboarding, adopting and expanding their usage of products. Troubleshoot and route issues to appropriate teams for resolution. Perform interactions of inbound and outbound activities to customers on new, renewal or expansion opportunities.
Must have skills : Sales and Channel Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Sales Representative, you will build relationships with new and existing customers in onboarding, adopting, and expanding their usage of products. Troubleshoot and route issues to appropriate teams for resolution. Perform interactions of inbound and outbound activities to customers on new, renewal, or expansion opportunities. Show creativity in handling customer interactions and issue resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively engage with customers to understand their needs and provide appropriate solutions. - Maintain a high level of product knowledge to effectively address customer inquiries. - Collaborate with internal teams to ensure seamless customer experience. - Identify opportunities for upselling and cross-selling products to customers. - Regularly update customer records and information for accurate tracking and reporting. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sales and Channel Management. - Strong communication and interpersonal skills. - Ability to multitask and prioritize effectively. - Good To Have Skills: Experience with CRM software. - Knowledge of sales techniques and strategies. Additional Information: - The candidate should have a minimum of 3 years of experience in Sales and Channel Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.
Gurgaon
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