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Infra Tech Support Practitioner
Chennai
Job No. atci-4713302-s1825432
Full-time
Job Description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : Unified Communication and Collaboration Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities • Maintenance & administration of Voice PBX systems & services • Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience -Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc). -Hands-on experience on industry standard enterprise PBX’s like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system. -Basic knowledge in ACD calls routing configurations. -Basic troubleshooting of Cisco VoIP gateways and adjuncts. -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc. -Basic troubleshooting knowledge with respect to the operational issues in PBX. -Basic knowledge of Call accounting software Professional Attributes -Customer focused & positive attitude towards work -Good interpersonal and communication skills (verbal and written) -Ability to work with diverse teams & a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification Bachelor’s degree in engineering
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : Unified Communication and Collaboration Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities • Maintenance & administration of Voice PBX systems & services • Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience -Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc). -Hands-on experience on industry standard enterprise PBX’s like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system. -Basic knowledge in ACD calls routing configurations. -Basic troubleshooting of Cisco VoIP gateways and adjuncts. -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc. -Basic troubleshooting knowledge with respect to the operational issues in PBX. -Basic knowledge of Call accounting software Professional Attributes -Customer focused & positive attitude towards work -Good interpersonal and communication skills (verbal and written) -Ability to work with diverse teams & a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification Bachelor’s degree in engineering
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
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