Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : Enterprise Network Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring smooth operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their system or application issues. - Troubleshoot and resolve technical problems, ensuring smooth operations. - Collaborate with the team to discuss and contribute to solutions for work-related problems. - Stay updated with the latest industry trends and technologies. - Assist in the development and implementation of new systems or applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with Enterprise Network Operations. - Strong understanding of network infrastructures and their components. - Experience in troubleshooting and resolving network-related issues. - Knowledge of network protocols and technologies, such as TCP/IP, DNS, DHCP, VPN, and VLANs. - Familiarity with network monitoring and management tools. - Ability to analyze network performance and identify areas for improvement. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full-time education is required.