Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Active Directory
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the systems and services. - Primary Skills: Active Directory, AD, On-premises and AD integrated DNS - Additional Skills: Azure AD Connect/ Entra ID Connect - Optional Skills: Microsoft Identity Management, Microsoft Identity Manager - MIM, server Roles & Responsibilities: - Advanced technical troubleshooting skills - Analyze projects and derive the necessary technical skills, timeline, efforts needed to complete the project - Identify all client stakeholders that are involved with or impacted by the project - Investigate the project to determine the steps needed to complete the project along with the necessary change controls needed - Provide a communication plan that involves all stakeholders both client and internal - Identify and propose possible resolutions to service risks and issues as they arise - Communicate support status to client and internal stakeholders on a regular basis - Assist other team members with functional/technical knowledge gained from the project - Create and update relevant KBs and documentation as required - Create and participate in the RCA process for critical and/or high impacting tickets involving the project - Knowledge of standard ITIL processes such as life cycle management and ITSM. - Active Directory On-premises - AD group policy objects, GPOs - AD replication, AD Sites and Services - Organization Unit, OU, management - Role Based Access Control, RBAC - AD integrated DNS, certificate management, CRLs - Hybrid AD environments and Entra ID - Manage DNS records and zones Professional & Technical Skills: - Must Have Skills: Proficiency in Microsoft Active Directory, Microsoft Identity Manager (MIM), Microsoft Azure Active Directory. - Strong understanding of system operations and service delivery. - Experience in managing production systems and services. - Knowledge of operational requirements and service agreements. - Familiarity with troubleshooting and resolving issues in systems and services. - Ability to collaborate and manage a team effectively. - Excellent problem-solving and decision-making skills. - Good To Have Skills: Experience with cloud platforms such as Microsoft Azure or AWS. - Knowledge of scripting languages such as PowerShell or Python. - Understanding of ITIL processes and best practices. - Experience with monitoring and alerting tools. - Knowledge of security protocols and practices. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Active Directory. - This position is based at our Bengaluru office. - A 15 years full time education is required.