Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Troubleshoot and resolve technical issues related to critical business systems. - Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications. - Ensure the smooth functioning of the applications. - Contribute to team decisions and provide guidance to junior professionals. Professional & Technical Skills: Must To Have Skills: Proficiency in Electronic Medical Records (EMR). • EMR Analyst will provide primary support for their designated application/module. • Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. • Provide on-going system support and maintenance based on support roster • Respond in a timely manner to system issues and requests • Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. • Handle and deliver Service Request / Change Request / New Builds • Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs • Perform/support regular / periodic system patch, maintenance and verification. • Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization • Perform/support the work required to comply with audit and security requirements. • Require to overlap with client business or office hours • Comply with Compliance requirements as mandated by the project Additional Information: - The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). - This position is based at our Chennai office. - A 15 years full time education is required.
Jaipur
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