Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective troubleshooting and resolution of application issues. - Perform root cause analysis and implement preventive measures. - Collaborate with cross-functional teams to enhance application performance. - Conduct regular audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR). - Strong understanding of software troubleshooting and debugging techniques. - Experience in analyzing and resolving complex application issues. - Knowledge of database management systems and SQL queries. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with healthcare industry applications. - Connexall Additional Information: - The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). - Well versed into IIS, system configurations, Apache and Middleware - Optimize system performance through regular updates and patches. - Plan and execute system upgrades and migrations. - Implement and maintain security policies and procedures. - Conduct regular security audits and vulnerability assessments. - Communicate with vendors for support. - Well versed into application installation / software patch upgrades, maintain servers - Manage user accounts and permissions. - Provide technical support and guidance to other applications team. - Develop and maintain documentation for system configurations, processes, and procedures. - Explore Automation ideas and develop Usecases - Ready to support during US Business Hours - This position is based at our Bengaluru office. - A 15 years full time education is required.