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Application Support Engineer
Kolkata
Job No. atci-4677508-s1806752
Full-time
Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities:- 1. Service request management for IMAC tickets Discovery and software inventory reconciliation. 2. Gap analysis and reporting Scheduled Reporting 3. Maintain currency on policy and process documents. 4. Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience:- • Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) • Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM • Good understanding of publisher contracts, license metrics and product use rights • Experience in creation of entitlements, license overview report and contracts. • Experience in handling software license requests and performing technical validation Professional Attributes:- Excellent written and oral communication skills Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible shift timing
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities:- 1. Service request management for IMAC tickets Discovery and software inventory reconciliation. 2. Gap analysis and reporting Scheduled Reporting 3. Maintain currency on policy and process documents. 4. Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience:- • Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) • Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM • Good understanding of publisher contracts, license metrics and product use rights • Experience in creation of entitlements, license overview report and contracts. • Experience in handling software license requests and performing technical validation Professional Attributes:- Excellent written and oral communication skills Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible shift timing
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
