Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Business Requirements Analysis
Good to have skills : Service Analytics
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Key responsibilities aConducting research and analysing data to develop models – and suggest methods for ISA Automation team to improve their practices and processes. bSolve existing business problems and/or better achieve project goals. cOversee the implementation of new technology and systems Technical Experiance aAt least 4 years of relevant experience bActive contributor to a cross-functional team, collaborating with Reporting Analytics in other regions to drive improvement in the overall analytical support cStrong reporting and analytical skills, ability to manage and analyze large and complex data sets dStrong technical, analytical, problem-solving, and organizational skills and perform with a high level of accuracy eHaving a fair Idea of Microsoft BOT framework fAnalyzing data and logging defects through the defects management system and tracking to closure gExperience with presenting findings and clearly communicating complex information to a variety of audiences hExperience with analyzing, translating and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions iAbility to quickly adapt and learn new programs and skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis. - Good To Have Skills: Experience with Service Analytics. - Strong understanding of software/application support processes and best practices. - Excellent problem-solving and analytical skills. - Ability to effectively prioritize and manage multiple tasks. - Exceptional communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Business Requirements Analysis. - This position is based at our Bengaluru office. - A 15 years full-time education is required.