Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Provide support to end-users and address their queries and concerns. - Monitor application performance and stability, and take proactive measures to improve them. - Document and maintain technical documentation, including troubleshooting guides and knowledge base articles. - Participate in the testing and deployment of application updates and enhancements. - Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager. - Strong understanding of software troubleshooting methodologies and techniques. - Experience in diagnosing and resolving application issues. - Knowledge of scripting languages such as PowerShell for automation tasks. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with cloud platforms such as Azure or AWS. - Experience in managing and supporting enterprise-level applications. - Knowledge of SQL for querying and analyzing application data. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Indore office. - A 15 years full-time education is required.