Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth operation of our systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with the team to identify and implement improvements to enhance system performance. - Maintain accurate documentation of client issues and resolutions. - Stay updated with the latest product knowledge and industry trends. - Assist in training new team members and sharing best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with incident management tools. - Strong understanding of IT service management principles and best practices. - Excellent communication and interpersonal skills to effectively interact with clients. - Ability to analyze and troubleshoot technical issues in a fast-paced environment. - Knowledge of ITIL framework and its application in service desk operations. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.
Gurgaon
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