Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Vmware Virtualization Administration
Good to have skills : Nutanix Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: 1. VMware vSphere Management with vSAN, HCI, Metro Cluster: o Design, deploy, and manage VMware vSphere environments (ESXi, vCenter), focusing on advanced configurations including vSAN, Hyper-Converged Infrastructure (HCI), and Metro Clustering for high availability and disaster recovery. o Implement and optimize vSAN for software-defined storage solutions, ensuring efficient storage utilization, performance, and data replication. o Manage HCI solutions like Nutanix or VxRail integrated with VMware for a streamlined, high-performance virtualized infrastructure. o Ensure resilience and fault tolerance through Metro Clustering, configuring cross-site clustering and ensuring seamless failover between datacenters. o Monitor and manage vSphere clusters, resource pools, and advanced features such as vMotion, DRS, HA, FT, and Storage DRS. 2. vRealize Operations (vROps) for Monitoring and Optimization: o Deploy, configure, and manage vRealize Operations (vROps) for proactive monitoring, performance optimization, and capacity planning across VMware environments. o Create and manage custom dashboards, alerts, and reports in vROps to monitor the health and performance of vSphere, vSAN, and HCI environments. o Identify potential issues, bottlenecks, and optimization opportunities through vROps analytics, ensuring smooth operation of virtualized infrastructure. 3. Windows Server Management: o Administer and maintain Windows Server (2022, 2019, 2016, 2012) environments both on-premises and in cloud platforms (Azure, AWS, GCP). o Configure and manage Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, DHCP, File/Print Services, and Failover Clustering. o Implement high availability using Microsoft Failover Clustering and Network Load Balancing (NLB) for critical services. 4. Cloud Platform Management (Azure, AWS, GCP): o Manage Windows Server instances in Azure, AWS, and GCP, ensuring secure, scalable, and cost-efficient operation. o Utilize cloud-native tools for automation, monitoring, and patch management such as Azure Automation, AWS Systems Manager, and GCP Operations Suite. o Implement backup, disaster recovery, and business continuity strategies using Azure Backup, AWS Backup, and other cloud-specific tools. 5. SCCM (System Center Configuration Manager) & WSUS: o Manage SCCM for software deployment, patch management, OS imaging, and compliance reporting across hybrid environments. o Administer Windows Server Update Services (WSUS) for centralized patch management and automated update deployment to Windows Servers and workstations. Professional & Technical Skills: • Required Technical Skills: o Extensive experience managing VMware vSphere (ESXi, vCenter) with expertise in vSAN, HCI solutions (e.g., Nutanix, VxRail), and Metro Clustering. o Strong expertise in Windows Server management (2022, 2019, 2016, 2012) both on-premises and in cloud platforms (Azure, AWS, GCP). o Hands-on experience with SCCM for software deployment, patch management, and endpoint protection. o Proficiency in managing WSUS for patching and compliance reporting. o Advanced knowledge of server hardening, vulnerability remediation, and security standards across Windows Servers and cloud environments. o Proficiency in managing vRealize Operations (vROps) for monitoring, analytics, and performance optimization. o Experience with DFS, Print Servers, NPS, DHCP, Antivirus Solutions (Symantec/McAfee), FTP/SFTP, and Failover Clustering. • Preferred Skills: o Experience with PowerShell scripting and automation tools (Ansible, Terraform) to manage hybrid cloud and on-premises infrastructure. o Familiarity with Zero Trust architecture and cloud-native security solutions in Azure, AWS, and GCP. o Knowledge of disaster recovery and backup strategies for hybrid cloud environments using tools like Azure Site Recovery, AWS Backup, etc. • Experience Level: o 2+ years of experience managing VMware vSphere, vSAN, and HCI solutions. o 1+ years of experience with cloud platforms (Azure, AWS, GCP) managing Windows Server workloads and infrastructure. o Proven track record in vulnerability remediation and server hardening across hybrid cloud environments. o Education and Certification: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • Relevant certifications such as: o VMware Certified Professional (VCP) – Data Center Virtualization (DCV). o Microsoft Certified: Azure Administrator Associate. o AWS Certified Solutions Architect or Google Cloud Professional Cloud Architect. o Security+, CISSP, or other relevant security certifications are a plus. Additional Information: • Excellent communication skills, with the ability to document solutions and provide technical guidance to junior engineers. • Should be able to work in 24/7 rota. • Should be Flexible to support during OOH. - This position is based at our Bengaluru office. - A 15 years full-time education is required.