Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Wireless Technologies Operations
Good to have skills : Palo Alto Networks Firewalls
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end-users. Your typical day will involve troubleshooting and resolving application issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve application issues reported by end-users. - Collaborate with cross-functional teams to investigate and resolve complex technical problems. - Provide technical support and guidance to end-users, ensuring timely resolution of issues. - Contribute to the improvement of application performance and stability. - Document and maintain knowledge base articles for troubleshooting and issue resolution. - Stay updated with the latest technologies and industry trends to enhance application support processes. Professional & Technical Skills: -Must to have Skills - Aruba wireless and ClearPass. Clear pass is mandatory. - Must To Have Skills: Proficiency in Wireless Technologies Operations. - Good To Have Skills: Experience with Palo Alto Networks Firewalls. - Strong understanding of network protocols and wireless technologies. - Experience in troubleshooting and resolving network connectivity issues. - Knowledge of network security principles and best practices. - Familiarity with network monitoring and diagnostic tools. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Wireless Technologies Operations. - This position is based at our Pune office. - A 15 years full-time education is required.
Pune
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