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Application Support Engineer

Nagpur Job No. atci-4592201-s1776008 Full-time
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Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Provide support to end-users and address their queries and concerns. - Monitor application performance and stability, identifying areas for improvement. - Perform root cause analysis for incidents and implement preventive measures. - Document and maintain technical documentation, including troubleshooting guides and knowledge base articles. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Experience with troubleshooting and resolving technical issues in enterprise applications. - Strong understanding of networking concepts and protocols. - Knowledge of scripting languages such as PowerShell or Python. - Experience with monitoring tools and technologies for application performance management. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Windows Server Administration. - This position is based at our Pune office. - A 15 years full-time education is required.

Qualifications

15 years full time education

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Please be informed that at any given point in time, you can only have one "Active" application.
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