Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Infrastructure Service Management
Good to have skills : ServiceNow IT Service Management, Service Integration and Management (SIAM), Critical Incident Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth functioning of production and development systems. - Perform regular maintenance and updates on software products. - Configure services on various platforms. - Implement technology at the operating system-level. - Troubleshoot and resolve L1 and L2 issues. - Collaborate with vendors and brands for software solutions. - Manage hardware and software support for server and network areas. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with ServiceNow IT Service Management, Service Integration and Management (SIAM), Critical Incident Management. - Strong understanding of IT infrastructure and service management. - Experience in troubleshooting and resolving technical issues. - Knowledge of operating systems and software solutions. - Familiarity with server and network configurations. - Ability to collaborate with vendors and brands for software solutions. - Excellent problem-solving and decision-making skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.