Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at the basic and intermediate levels, both remotely and onsite. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services running on various platforms and implement technology at the operating system-level. - Troubleshoot hardware/software issues across all server and network areas. - Collaborate with software solutions/vendors/brands to resolve technical issues. - Assist in L1 and L2/ basic and intermediate level troubleshooting. - Continuously update knowledge on new technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation. - Good To Have Skills: Experience with data visualization tools such as Tableau or Power BI. - Strong understanding of statistical analysis and machine learning algorithms. - Hands-on experience implementing various machine learning algorithms. - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization. Additional Information: - The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. - This position is based at our Hyderabad office. - A 15 years full time education is required. Key Responsibilities • Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues • Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients. • Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues. • Provide L2 / L3 support for operational activities. • Handling day to day Incidents and Service requests. • Coordinating with vendors on process improvement areas and ensure to have those in place. • Contributing and driving project / capability initiatives. Technical Experience: • Product/Solution knowledge – Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, CUC/Unity, Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, E911 (Intrado). • Technical knowledge and hands-on on Cisco UC&C environment. • Implementation and ongoing management of the Cisco UC&C products. • Understanding of ITIL processes. Good To have: • Exposure on UCCX. • Understanding of Routing and Switching, Firewalls etc. Professional Attribute • Hands-on experience on one or more products mentioned above. • Experience in managing UC&C environments. • Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) • Self-driven, target oriented. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred. Certifications • CCNA / CCNP / CCNP Voice