Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Cloud Network Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education CCNA CCNP certification

Summary: Senior network Analyst you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and reliability. Roles & Responsibilities: - • To handle 24/7 Network Operations as per shift timings including week end support. • To take ready ownership of incidents assigned to the queue in Service Now. • To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. • Pass on the tickets / incident details to the next level of escalation within the SLA. • Develop and provide trend data and analysis on various reporting within the team. • Participate in client and service management reporting as required. Technical Experiance: • Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts • Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. • Experience in troubleshooting issues on large enteprise networks. • Understanding of ITIL framework and processes. • Working knowledge of Service Now • Exposure to various Network Management Tools (HP, Splunk etc). Additional Information: • The candidate should have experience in troubleshooting issues on large enteprise networks. • Strong analytical and communication skills (written / oral) required. • Excellent time management skills and strong attention to detail • Basic skills in MS Excel / MS Power Point Tasks - This position is based at our Bengaluru office. - Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP/Cloud certification will be an advantage.