Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education CCNA CCNP certification

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities: looking for a voice engineer - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and maintain the performance of applications, ensuring high availability and reliability. - Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. - Provide technical support to end-users, addressing their queries and resolving any issues. - Document and maintain knowledge base articles for troubleshooting and issue resolution. - Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Good To Have Skills: Experience with Cloud Network Operations. - Strong understanding of cloud-based contact center technologies and their implementation. - Experience in troubleshooting and resolving technical issues related to contact center applications. - Knowledge of cloud computing platforms and their integration with contact center solutions. - Familiarity with telephony systems, IVR, ACD, and CTI technologies. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. - This position is based at our Bengaluru office. - A 15 years full-time education with CCNA CCNP certification is required.