Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education CCNA CCNP certification
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather requirements and provide timely solutions, contributing to the overall efficiency of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Provide training and guidance to junior team members on troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of cloud technologies and their application in contact center environments. - Experience with troubleshooting and resolving issues in cloud-based applications. - Familiarity with integration of contact center solutions with existing business systems. - Ability to analyze system performance metrics and implement improvements. Additional Information: - The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation. - This position is based at our Hyderabad office. - A 15 years full time education CCNA CCNP certification is required.
Hyderabad
Bengaluru
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