Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : VMware TKG Tanzu Kubernetes Grid
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Must have skills: VMware vSphere Suite, VMWare Aria Suite, Disaster Recovery, Hyper-V Good to have skills: VMware Tanzu, Windows Server Adminstration, Hardware Management (Cisco UCS, Dell etc), Hyperconverged Infrastructure (VXRail, Nutanix etc), good understanding of Physical Data Center, Storage, Backup, Network and Scripting. Roles and responsibility: (CL 9 Required 6 -10 years of relevant experience.) Candidate should have hands on experience in handling of Hyper-V & VMware Operational Support activities end to end. Candidates play a critical role in providing advanced technical assistance and support for Hyper-V and VMware infrastructure-related issues. He/She is responsible for resolving complex incidents, troubleshooting escalated problems, and collaborating with cross-functional teams to ensure the stability and efficiency of the organization's Hyper-V and VMware environments. • Candidate must be good in preparing technical documentations like RCA reports, SOP & KB Articles • Prepare and execute the critical infrastructure change plan. • Streamlining the vSphere patching/upgrade and hardware firmware upgrade activities • Identify and apply the Automation solution for the daily /repeated activities • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, senior management, and external partners. • Ability to handle P1 & P2 situations in Operations by providing guidance to technical teams • In-depth knowledge of Windows Server operating systems, Hyper-V and VMware virtualization technologies (vSphere, vCenter, ESXi). • Strong understanding of networking concepts, protocols, and security principles relevant to Hyper-V and VMware environments. • Proficiency in advanced troubleshooting techniques like log analysis, and performance monitoring. • Candidates should have experience of Incident mgmt., Change mgmt. & Problem management for RCA • Take ownership of escalated incidents, conducting thorough root cause analysis and implementing effective solutions to prevent recurrence. • Provide advanced technical support and troubleshooting for complex Hyper-V and VMware infrastructure-related incidents. • Serve as a subject matter expert (SME) for Hyper-V and VMware technologies, offering guidance and assistance to support teams. • Investigate and resolve escalated incidents within defined service level agreements (SLAs), utilizing advanced troubleshooting techniques and tools. • Ability to analyze and optimize the capacity in environment and maintain records for hardware warranty/Support contract expiry. • Candidate should have relevant certifications in technical skills. • Ability to handle and negotiate the discussions between team members, Customers & External vendors. • Ability to handle the different situations during the operational issues and requests. • Develop and enforce patch management policies and schedules. ? Automation and Scripting: o Develop PowerShell scripts to automate routine tasks and streamline administrative processes. o Implement automation solutions to enhance efficiency and reduce manual intervention. o Maintain and update existing scripts to adapt to changing requirements ? Performance Tuning and Optimization: o Implement best practices for server performance tuning and resource allocation. o Conduct regular performance assessments and recommend improvement. ? Windows Server Administration: o Install, configure, and maintain Windows Server operating systems (2012, 2016, 2019, 2022). o Maintain and Troubleshoot Server roles and features. o Ensure server availability and performance through monitoring and proactive maintenance. ? Patch Management: o Develop and enforce patch management policies and schedules for Hyper-V and VMWare Infrastructure. o Ensure timely remediation of vulnerabilities, security updates and patches.