Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Delivery Operations Lead, you will manage end-to-end operations for client deals and delivery capabilities for a complex offering. You will own service quality, cost, and leadership of delivery teams. Additionally, you will contribute to solution development, growth, and sales, ensuring a seamless delivery process. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage end-to-end operations for client deals and delivery capabilities. - Own service quality, cost, and leadership of delivery teams. - Contribute to solution development, growth, and sales. - Ensure a seamless delivery process. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of operational processes and methodologies. - Experience in managing end-to-end operations for client deals and delivery capabilities. - Ability to lead and manage delivery teams effectively. - Excellent problem-solving and decision-making skills. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering. - This position is based at our Kolkata office. - A 15 years full-time education is required. Level 8 – Experience: Minimum 15 years hand on experience in Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have Enterprise exposure in Data Center & Public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. Should be Handson and well experienced in end client discussion on technical and business requirement. A candidate having more than 15+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: • Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • Exposure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • Designing, Creating an Observability framework • Must have exposure on SPLUNK and other enterprise management tools • IaaS/PaaS products - Support for Containers and Cloud Native Stack • Lateral and Logical Troubleshooting as Cloud admin. • Complete understand of Cloud Network topology • Docker- Design/Built/Deployment – At least 2 years of technical exposure • CI – CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Working with business and other stakeholders to transform technical requirements to automate task. • Exposure as an SRE with strong coding background to automating Toils. • Should be well versed with Command Center requirements • Exposure to Command Center to manage critical events. • Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • Work on reduction of repeated failures; generate reports, dashboards • Performance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • Generate reports, dashboards, deploy agents • Monitor Docker Envelops, maintain Dockers images • Work on reduction of repeated failures; generate reports, dashboards • Supporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of project management principles and methodologies. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals.