Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve resolving client issues, communicating with clients and internal teams, and ensuring the smooth functioning of our systems. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Resolve client issues by providing timely and accurate solutions. - Communicate effectively with clients to understand their needs and address any concerns. - Collaborate with internal teams to ensure the smooth functioning of systems. - Maintain a deep understanding of the product to accurately define and interpret client issues. - Design and implement effective resolutions based on client issues and product knowledge. - Continuously improve product knowledge and stay updated with industry trends. - Assist in training and mentoring junior professionals to build their knowledge and skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to accurately define and interpret client issues. - Good To Have Skills: Experience with incident management tools. - Familiarity with ITIL framework. - Knowledge of IT service management best practices. - Experience in providing technical support to clients. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.