Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Cloud Contact Center Operations, amazon connect
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of the Amazon Connect Contact Center operation. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities: • Design, develop, and deploy contact center solutions using Amazon Connect. • Customize and configure AWS Connect to meet the specific requirements of various projects. • Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to AWS Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of AWS Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect Operations. - Good To Have Skills: Experience with Cloud Contact Center Operations( Amazon Connect). • Hands-on experience with Amazon Connect, including setup, configuration, and troubleshooting. • Experience with AWS Lambda, DynamoDB, S3, and other AWS services. • Knowledge of contact center operations and customer service processes. Additional Information: - The candidate should have a minimum of 3 years of experience in Amazon Connect Operations. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Ready to work in shifts including night
Bengaluru
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