Project Role : Infrastructure Engineer
Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our infrastructure. Your typical day will involve collaborating with cross-functional teams, troubleshooting issues, and implementing solutions to enhance our infrastructure. Roles & Responsibilities: 1. Service Management: ? Develop and maintain IT service catalogs, ensuring alignment with business requirements and objectives. ? Establish and monitor service level agreements (SLAs) to ensure the timely delivery of IT services. ? Continuously improve service delivery processes to enhance efficiency and customer satisfaction. ? Collaborate with cross-functional teams to identify opportunities for service improvement and innovation. 2. Problem Management: ? Lead the identification, investigation, and resolution of recurring IT issues to minimize business impact. ? Implement proactive measures to prevent the recurrence of known problems. ? Conduct root cause analysis to address underlying issues and improve overall system reliability. 3. Incident Management: ? Respond to and resolve IT incidents in a timely manner, minimizing downtime and service disruptions. ? Escalate major incidents as necessary and coordinate with relevant stakeholders to ensure resolution. ? Document incident details, resolutions, and post-incident reviews for future reference and analysis. 4. Service Request Fulfillment: ? Process and fulfill service requests from end-users, ensuring adherence to established service levels. ? Provide guidance and support to users on the submission and tracking of service requests. ? Automate and streamline service request fulfillment processes wherever possible to enhance efficiency. 5. Change Management: ? Facilitate the assessment, planning, and implementation of changes to IT systems and services. ? Evaluate change requests for potential impact on infrastructure, applications, and business operations. ? Coordinate change approval, scheduling, and communication activities to minimize disruption and risk. Professional & Technical Skills: ? ITIL Foundation certification or higher is strongly preferred. ? Proven experience in IT service management, including problem, incident, and change management. ? Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira Service Management. ? Strong analytical and problem-solving skills, with a keen attention to detail. ? Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across teams. ? Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. ? Proactive mindset with a commitment to continuous learning and professional development. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. - This position is based in Gurugram. - A 15 years full-time education is required.