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Application Tech Support Practitioner
Bengaluru
Job No. atci-4526369-s1771835
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent customer service and technical support to clients. - Troubleshoot and resolve system or application issues reported by clients. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with cross-functional teams to ensure timely issue resolution. - Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to analyze and interpret client issues and provide effective solutions. - Experience in troubleshooting and resolving system or application issues. - Knowledge of ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent customer service and technical support to clients. - Troubleshoot and resolve system or application issues reported by clients. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with cross-functional teams to ensure timely issue resolution. - Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to analyze and interpret client issues and provide effective solutions. - Experience in troubleshooting and resolving system or application issues. - Knowledge of ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
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