Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Splunk
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure effective communication within the team - Implement process improvements to enhance team efficiency Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk - Strong understanding of data analysis and interpretation - Experience in troubleshooting and problem-solving - Knowledge of system monitoring and maintenance - Hands-on experience in system configuration and optimization Additional Information: - The candidate should have a minimum of 5 years of experience in Splunk - This position is based at our Pune office - A 15 years full-time education is required