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Application Tech Support Practitioner
Bengaluru
Job No. atci-4487098-s1733310
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : bachelors degree
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with cross-functional teams to ensure smooth system operations. - Stay updated with the latest product knowledge and industry trends. - Identify areas for improvement and suggest enhancements to optimize system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework and incident management processes. - Experience in handling customer escalations and providing timely resolutions. - Excellent communication and interpersonal skills to effectively interact with clients. - Ability to analyze complex technical issues and provide innovative solutions. Additional Information: - The candidate should have a minimum of 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A bachelor's degree is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : bachelors degree
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with cross-functional teams to ensure smooth system operations. - Stay updated with the latest product knowledge and industry trends. - Identify areas for improvement and suggest enhancements to optimize system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework and incident management processes. - Experience in handling customer escalations and providing timely resolutions. - Excellent communication and interpersonal skills to effectively interact with clients. - Ability to analyze complex technical issues and provide innovative solutions. Additional Information: - The candidate should have a minimum of 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A bachelor's degree is required.
Qualifications
bachelors degree
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
