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Application Support Engineer
Bengaluru
Job No. atci-4463492-s1819622
Full-time
Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years of full time education
Summary: As an Application Support Engineer, you will act as Amazon Connect SME, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of unified communication and collaboration operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and providing timely support to end-users. Desired Responsibilities: • Design, develop, and deploy contact center solutions using Amazon Connect. • Customize and configure Amazon Connect to meet the specific requirements of various projects. • Integrate Amazon Connect with other AWS services such as Lambda, DynamoDB, and S3. Python Coding • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to Amazon Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of Amazon Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Technical Experience: • 5+ years of experience in developing solutions with AWS services, 2 years' experience with Amazon Connect • Hands-on experience with Amazon Connect, including setup, configuration, and troubleshooting. • Knowledge of contact center operations and customer service processes. Professional Attribute • Minimum 5 years of hands-on experience on one or more products mentioned above. • Team handling / people management, good communication skills. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years of full time education
Summary: As an Application Support Engineer, you will act as Amazon Connect SME, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of unified communication and collaboration operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and providing timely support to end-users. Desired Responsibilities: • Design, develop, and deploy contact center solutions using Amazon Connect. • Customize and configure Amazon Connect to meet the specific requirements of various projects. • Integrate Amazon Connect with other AWS services such as Lambda, DynamoDB, and S3. Python Coding • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to Amazon Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of Amazon Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Technical Experience: • 5+ years of experience in developing solutions with AWS services, 2 years' experience with Amazon Connect • Hands-on experience with Amazon Connect, including setup, configuration, and troubleshooting. • Knowledge of contact center operations and customer service processes. Professional Attribute • Minimum 5 years of hands-on experience on one or more products mentioned above. • Team handling / people management, good communication skills. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred.
Qualifications
15 years of full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
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