Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Windows Server Administration
Good to have skills : Microsoft Azure IaaS
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services on various platforms and implement technology at the operating system-level. - Troubleshoot hardware/software issues across all server and network areas. - Collaborate with software solutions/vendors/brands to resolve technical issues. - Assist in L1 and L2 troubleshooting for basic and intermediate level problems. - Continuously update knowledge on new technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Good To Have Skills: Experience with Microsoft Azure IaaS. - Strong understanding of server administration and network protocols. - Knowledge of virtualization technologies such as Hyper-V or VMware. - Experience in troubleshooting hardware and software issues. - Familiarity with scripting languages like PowerShell or Python. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Windows Server Administration. - This position is based at our Bengaluru office. - A Graduate degree is required.