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Application Tech Support Practitioner
Bengaluru
Job No. atci-4430021-s1736307
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma
Key Responsibilities : - Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: -Any Degree or 3 Year Diploma
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma
Key Responsibilities : - Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: -Any Degree or 3 Year Diploma
Qualifications
Any Degree or 3 Year Diploma
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
