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IT Service Management Representative
Jaipur
Job No. atci-4419166-s1722659
Full-time
Job Description
Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard
Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: • Install/maintain/administer CICS, MQ and Network products • Experience to setup/administrer CICSplex • Manage WebSphere MQ & CICS connection • Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP • EE Capacity Planning • Troubleshoot issues. Incident/Problem management • Manage Mainframe networks and connectivity • Monitor network resources. Report issues. • Manage printers and printing related tools Professional & Technical Skills: • Thorough knowledge of Mainframe middleware, communication & network tools and technologies • Knowledge of z/OS functions, high level knowledge of architecture and hardware • Thorough knowledge of using JCL, IBM & ISV Utilities used • Overall knowledge of other support areas like z/OS, Storage and Database • Troubleshooting skills to quickly resolve the critical issues Additional Information: - The candidate should have a minimum of 7.5 years of experience in IT service management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. - This position is based at our Bengaluru office.
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard
Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: • Install/maintain/administer CICS, MQ and Network products • Experience to setup/administrer CICSplex • Manage WebSphere MQ & CICS connection • Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP • EE Capacity Planning • Troubleshoot issues. Incident/Problem management • Manage Mainframe networks and connectivity • Monitor network resources. Report issues. • Manage printers and printing related tools Professional & Technical Skills: • Thorough knowledge of Mainframe middleware, communication & network tools and technologies • Knowledge of z/OS functions, high level knowledge of architecture and hardware • Thorough knowledge of using JCL, IBM & ISV Utilities used • Overall knowledge of other support areas like z/OS, Storage and Database • Troubleshooting skills to quickly resolve the critical issues Additional Information: - The candidate should have a minimum of 7.5 years of experience in IT service management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. - This position is based at our Bengaluru office.
Qualifications
As per Accenture Standard
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
