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Infra Tech Support Practitioner
Gurgaon
Job No. atci-4419126-s1757883
Full-time
Job Description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : Change Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure timely resolution of critical incidents. - Collaborate with cross-functional teams to address technical issues. - Maintain documentation of incident resolutions and troubleshooting steps. - Implement best practices for incident management. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Change Management. - Strong problem-solving skills in critical incident scenarios. - Knowledge of ITIL framework for incident management. - Ability to prioritize and manage multiple incidents simultaneously. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : Change Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure timely resolution of critical incidents. - Collaborate with cross-functional teams to address technical issues. - Maintain documentation of incident resolutions and troubleshooting steps. - Implement best practices for incident management. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Change Management. - Strong problem-solving skills in critical incident scenarios. - Knowledge of ITIL framework for incident management. - Ability to prioritize and manage multiple incidents simultaneously. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
