Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Maintain exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance. Professional & Technical Skills: - Must To Have Skills: Experience in Service Desk Management. - Good To Have Skills: Knowledge of ITIL framework, experience in incident management, problem management, and change management. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office.